Privacy Policy

Last updated: 17 October 2026

Al Abbas Store operates alabbastore.com. This Privacy Policy explains how we collect, use, and handle personal information when you browse our website, place an order, or contact us.

Information We Collect

Depending on how you use our store, we may collect:

Your name, email address, phone number, and billing and shipping addresses.
Order details, purchased products, and payment status.
Account information if you create a customer account.
Information you provide when contacting us by email or WhatsApp.
Technical information, such as your IP address, browser type, and website activity, through cookies and server logs.

How We Use Your Information

We use your information to:

Process, confirm, and deliver your orders.
Communicate about purchases, deliveries, returns, and refunds.
Manage your customer account, where applicable.
Respond to questions and provide customer support.
Maintain website functionality, troubleshoot problems, and help prevent fraud.
Meet applicable recordkeeping and legal obligations.

Cookies

Our WooCommerce store uses cookies to support features such as the shopping cart, checkout, and customer login.

You can manage or disable cookies through your browser settings. Disabling essential cookies may prevent some store features from working correctly.

Payments

Where online payments are available, the selected payment provider processes payment information under its own privacy policy. We may receive transaction details and payment status needed to manage your order.

Sharing Your Information

We share relevant information with service providers when necessary to operate our store and fulfil your requests. These may include delivery companies, payment providers, website hosting providers, and technical support services.

We may also disclose information when required by applicable law or to investigate fraud or protect our legal rights.

Email and WhatsApp

When you contact us by email or WhatsApp, we use the information you provide to respond to your enquiry and assist with your order. These services also handle information according to their own privacy policies.

Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide support, resolve disputes, and meet applicable accounting or legal requirements.

Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure. However, no website or method of electronic transmission can guarantee complete security.

Your Privacy Requests

You can contact us to request access to, correction of, or deletion of your personal information. We will review your request in accordance with applicable requirements. Certain records may need to be retained for order administration or legal purposes.